How GEM Software collects, uses, and protects your personal information. Last updated: October 2026.
GEM Software ("GEM", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, software platform, and services. By using GEM Software, you consent to the practices described in this policy.
We collect information that you provide directly to us when you sign up for a free trial, subscribe to a paid plan, book a coaching session, or contact our team. This includes your name, email address, phone number, business or company name, billing address, and payment details (processed securely through our payment providers — we do not store full card numbers). We also automatically collect technical and usage data such as your IP address, browser type, device information, and how you use our platform.
We use your personal information to provide and maintain your account, process payments, deliver our coaching and done-for-you services, send you important account notifications, respond to your support requests, and improve our platform. We may also use your information to send you marketing communications about new features, offers, and events — you can unsubscribe at any time. Where we rely on your consent, you may withdraw it at any time by contacting us.
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your data is encrypted in transit and at rest, and access is restricted to authorised personnel who need it to perform their roles. No method of transmission or storage is completely secure, but we work continually to safeguard your information.
We retain your personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we delete it or de-identify it in accordance with applicable law.
You have the right to access, correct, update, or request deletion of your personal information. You can manage your account details from within the GEM platform, or contact us at any time to exercise these rights. You may also opt out of marketing communications by clicking the unsubscribe link in any email or by contacting us directly.
GEM Software is intended for business owners and entrepreneurs. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected information from a minor in error, please contact us and we will promptly delete it.
Where applicable, GEM provides tools to help you manage consent and comply with the General Data Protection Regulation (GDPR) and, where relevant, HIPAA requirements. These tools assist you in meeting your own regulatory obligations — they do not make GEM a covered entity or business associate under HIPAA. If you handle sensitive health information, please consult with us and your own legal advisors about the appropriate configuration.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website or by sending a notice to the email address associated with your account. The date of the most recent revision is shown below.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@gemsoftware.com.au or by phone at +61 412 804 777. We are based in Australia and are committed to responding to your privacy enquiries promptly.
Your privacy is part of how we honour your trust. If anything in this policy is unclear, or you'd like to exercise a right over your data, our team is here to help.